Hi, I’m Michael Eisen

SENIOR USER EXPERIENCE DESIGNER

Past

My experience in the tech industry has spanned 10+ years, starting with my undergraduate studies. These studies focused on business, management information systems, and psychology. I completed 3 co-ops and took jobs where I was an analyst in many forms, including marketing, business, data, SEO, and emerging technologies. I also explored entrepreneurship via a hospitality startup and my own automotive detailing company. I enjoyed examining how businesses work and wanted to become a business analyst to document and improve processes. However, I soon realized that my true passion lay in human interactions with technology. This revelation led me to the University of Washington (UW), where I earned a Master’s in Human-Computer Interaction and Design. While at UW, I learned the end-to-end design process and refined my ability to think critically about design decisions.

Present

For the past 3+ years, I have been a UX Design Consultant at Think Company, working closely with teams at a Fortune 50 company to translate complex user processes into simple, intuitive workflows that improve user and business outcomes. I enjoy working with clients to foster cross-functional communication, adopt research-driven approaches to address problems appropriately, strategize design-driven product improvements, and bring products to life through detailed specifications and prototypes.

Future

In the future, I’d like to join a company where I can sink my teeth into complex problems with a passionate group of people. Ideally, this company would have a collaborative, design-driven, and end-user-focused product culture.

Personal Interests

In my free time, I like to travel, learn about new technologies, work on and read about cars, run, shoot film photography, and enjoy good food with great company.

My Design Philosophy

Understanding Why

I believe understanding the “Why” before jumping into solutions is critical to addressing problems appropriately. A research-driven approach facilitates understanding the “Why”.

Detangling Complexity

I believe starting with understanding the puzzle pieces involved in an experience, including technology, business, people, and information, is critical to developing meaningful ones. Building this understanding is a continuous process.

Collaborative

Great design requires strong collaboration from an eclectic group of people. This ensures the strengths and perspectives of each contributor can be leveraged in the end product.

Assembler

I believe a strong UX Designer absorbs the understanding of multiple disciplines and assembles them into a deceptively simple experience that addresses user, business, and technical needs.

Testimonials

His skillset is very unique and would be valued on any project. You can hand Mike any type of task and he will give it 110% with incredible and thoughtful detail. He really excels in taking all things complicated and breaking them down into an easily digestible format so that it makes sense to any audience. He is able to work and partner with anyone he comes across.

Lauren Beach, Design Manager at Comcast

Mike’s expertise in UX strategy, ability to navigate complexity, and talent for delivering clear, actionable direction make him an invaluable partner and collaborator. His skill in distilling complex ideas into practical, easy-to-implement insights ensures his work is both impactful and effective.

Operating with high independence and minimal direction, he consistently delivers thoughtful, well-structured solutions that simplify the user experience. His ability to make intricate challenges feel approachable has earned praise from clients and colleagues alike. Mike’s leadership, problem-solving, and dedication to excellence make him a strong Senior Experience Designer.

Jennifer Marin Jericho, Design Director at Think Company