PORTFOLIO
Customer Service Fee Dispute Handling
USER FLOWS + DESIGN OPERATIONS + SERVICE DESIGN
A step-by-step process flow intended to guide customer service agents through fee dispute conversations related to home tech visits.
Agent Discovery and Sales Process Research
RESEARCH SYNTHESIS + QUALITATIVE RESEARCH + INTERVIEWS + JOURNEY MAPPING
Research intended to (a) understand how customer service agents discover customer needs and sell services and (b) inform strategic product decisions.
Dory
UX RESEARCH + UX DESIGN + STORYTELLING + PROTOTYPING
A digital platform that empowers middle school students to recognize and safely communicate their feelings. It helps teachers better understand and build more meaningful relationships with in-class and remote students.
Stellar
USER INTERFACE DESIGN + PROTOTYPING
A night-light board and web application that connects physically separated loved ones by enabling the exchange of personalized constellations and animations.
LiDD
RESEARCH + USER INTERFACE DESIGN
An in-vehicle LiDAR Deer Detection system for drivers of autonomous vehicles in North American regions with large deer populations and collision rates.
