PORTFOLIO

Tech Visit Fee Dispute Handling

UX STRATEGY & UX DESIGN

Stakeholder Management Design Operations User Flows

A pilot project intended to (a) design a step-by-step process flow to guide customer service agents through fee dispute conversations related to home tech visits and (b) outline a product development process the client’s organization could follow to build similar flows.

Tech Visit Fee Displute Process Flow

Agent Discovery and Sales Process

UX RESEARCH

Qualitative Research Research Synthesis Journey Mapping

Research intended to (a) understand how customer service agents discover customer needs and sell services and (b) inform strategic product decisions.

Agent Discovery and Sales Process Research | mikejeisen.com

Dory

UX RESEARCH + UX DESIGN + PROTOTYPING

Qualitative Research Research Synthesis Ideation Storytelling Usability Testing

A digital platform that empowers middle school students to recognize and safely communicate their feelings. It helps teachers better understand and build more meaningful relationships with in-class and remote students.

Dory Poster Image | mikejeisen.com

Stellar

RESEARCH + UX DESIGN + PROTOTYPING

Background Research Ideation Conceptual Design Digital Prototyping Storytelling

A night-light board and web application that connects physically separated loved ones by enabling the exchange of personalized constellations and animations.

Stellar Hero Shot | mikejeisen.com

LiDD

RESEARCH + USER INTERFACE DESIGN

Background Research Ideation Conceptual Design Storytelling Design Specification

An in-vehicle LiDAR Deer Detection system for drivers of autonomous vehicles in North American regions with large deer populations and collision rates.

LiDAR Deer Detection System Conceptual Design | Michael Eisen